After you’ve worked hard to create a decision tree driven IT installation guide, it’s time to publish it and make customers aware of its existence. You have a few options for online publication including your website, a landing page, or a Yonyx catalog.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Embedded or Hyperlinked on Your Website
Customers are already likely searching on your website to find the installation guide so make it front and center. Publishing a decision tree driven IT installation guide can be done in one of three ways:
- Embedding or Hyperlinking to a particular installation guide
- Embedding or Hyperlinking to a catalog of relevant customer support manuals
- Embedding or Hyperlinking to a landing page that contains the necessary resources
Landing Page Dedicated to Customer Support
Choosing to publish the decision tree driven IT installation guide on a separate landing page is great for SEO marketing purposes. It also attracts customers of other companies who search for support resources.
Catalog Linked to Each Decision Tree Driven IT Installation Guide
You can choose the topics of each catalog to cover all the relevant information about installation, troubleshooting or any other subject. Collections of guides allows customers to find information by product, type of issue or other variables.
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