A help-desk style user manual can enhance productivity for both your online business and your customers. Using the latest technology, this innovation can make your business more productive in serving its customers and here is how:
- A 24-7 Hotline is now Available: Instead of a paper-based user manual that may provoke many forms of confusion and bewilderment, this technology is interactive. Customer complaints, concerns and questions can be managed and handled twenty four hours a day and seven days a week, literally with the push of a button. This type of technology leaves a sweet taste in the mouth of any customer who was immersed in a long queue to speak with a representative.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
- No More Relying On Customer Service Agents To Troubleshoot – This form of technology almost eliminates the need for any kind of customer service team. Users can now interact with the guide online at any time and from any place. Customer service representatives provide quality assurance and a personal rapport. However, if a customer encounters a difficulty in the wee hours of the morning, they no longer have to call a help line. They can simply log on and walk through the trouble shoot on their own. This is a great convenience
We improve how organizations create useful self-service materials like KB articles, user guides, user manuals and so many others. Start looking after your online customer service today.
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