Listening to customers is in any business’ best interests. You have to keep listening to your customers and what they want if your business is to continue surviving. Listening to customers enables you to keep pushing forward, and growing. Here are a few tips for you.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Engage your customers
When you deal with customers, ensure that you’re creating conversations with them rather than, advertising yourself to them. Ask open-ended questions from your customers in a humane voice from today. This will help you receive their honest opinion and consequently, allow you to listen to their sentiments.
Avail feedback forms
Feedback forms can be truly rewarding as self-service tools on your website, or social media channels. Make them available so that customers leave their feedback whenever. When they leave feedback, you’ll be able to listen.
Read all your social channel comments
When you use a social CRM to keep tabs on your customers, comments left publicly should provide a rich opportunity to listen. You’ll be amazed at how much insight you’ll receive on what these customers say.
Overall, no business is too big, or too small to listen to customers. We help businesses create the best self-service experiences across channels, including those useful for listening.
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