2 Things That Will Help Improve Your IT Business’ Customer Experiences

by | Feb 22, 2014 | Automate Support, Knowledgebase

Selling IT is big business today with impressive IT companies like Apple, Microsoft and Google leading the pack. You need to understand that the major companies know what matters is their customers, as such massively present themselves as ultimate go-to companies in IT; think software, search, etc.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Billions of people also have great customer experiences with their products too. In this post, you learn about 2 things that will make your small IT business prosper in customer experience management.

Customer user guides

When you’re selling an IT product that needs installation customer service user guides. These user guides make the installation of the software easy- especially if you’re not present physically, and cant be reached on phone immediately, or through emails. The user guides can also save your business money in extra customer service reps needed to assist with installations.

Troubleshooting manuals

No technology is perfect, and neither is it plug-and-play in all cases. Unique computer glitches, operating systems and the like can affect your customer experiences when they’re performing installations. Provide troubleshooting manuals to your customers to lower the negative customer experiences, as well as reduce the load of incoming customer calls needing help.

Yonyx helps businesses create the best customer experience management user guides live. We can also help with troubleshooting manuals that can improve your customer experience, among other customer self-service elements. Learn more.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up“][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!