Every software business needs to have a software troubleshooting guide to help their customers use their product effectively. Without a properly designed or written software troubleshooting guide, it can be truly difficult to achieve any significant cost reduction in your customer care department. To help you avoid unnecessary call INS, here are three qualities which make for an effective software troubleshooting guide.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Before you issue a troubleshooting guide for all your software customers, ensure that it’s as simple as possible. Don’t assume you’re talking to technicians; your troubleshooting guide needs to be as simple as possible. Don’t complicate annotations, use abbreviations or other elements a basic user will not understand.
Ideally, any software troubleshooting self service guide should be in simplified language to avoid confusion. Depending on where you sell your software, ensure that the guide is properly translated into the respective languages for ease of use.
It beats logic to have a troubleshooting guide or manual whose scope is limited; customers want you to anticipate everything that could go wrong with your system. Think of all possible potential problems to cover as many customers as possibly; this way, your customers’ problem will more likely solve itself- without them having to call in
We help businesses create the best software troubleshooting guides for more effective self service. Learn more about Yonices now, or
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