If you have created a flowchart of customer support at any point in business development, you are already one step closer to providing a decision tree driven user guide. All you need to do is work with a customer support analyst to turn that flowchart into the foundation of your decision tree driven user guide.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Step 1: Adapting the Flowchart
Your flowchart for customer support likely starts at the beginning of the troubleshooting process – when a customer first encounters a problem. This holds true for the decision tree driven user guide as well and you can build from the nodes and branches already present in your flowchart.
Step 2: Digital Formatting Into a Decision Tree
The major difference between a flowchart and a decision tree is the dynamic and interactive nature of the latter. You can take the concepts of your flowchart and then format them into a decision tree driven user guide. It can be as easy as digitizing your current flowchart exactly so that its more user friendly.
Step 3: Adding Multimedia Assets & Links
Make the most of your decision tree driven user guide by adding some bells and whistles to really improve the customer experience. Include multimedia where appropriate and be sure to link to outside resources that may help your customers.
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