Tips for Creating An Internal Decision Tree Driven IT User Guide

by | Mar 25, 2014 | Knowledgebase

Not every decision tree driven IT user guide is intended for the general public or users of your products. If done correctly, creating a guide specifically for internal support can greatly improve operational efficiency and lower business expenses.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Use an internal decision tree driven IT user guide.

Use an internal decision tree driven IT user guide.

Control Employee User Accounts

When you work with Yonyx to develop a decision tree driven IT user guide for internal support, you can easily control accessibility permissions. Yonyx supports SAML2.0 based Single-Sign-On Access to ensure that only users in your portal have permission to view the guide. Better informed employees mean better customer service.

Analyze Metrics to Improve Efficiency

Take advantage of the metrics provided by reports of how the decision tree driven IT user guide is used by employees. Knowing what information employees are accessing often can help you become aware of which operations need improvement to increase efficiency.

How to Reduce Operational Costs

Once you know which areas need improvement, you can take the appropriate action in order streamline the process. Improving efficiency is the most direct way to lower operational costs and increase profits. A decision tree driven IT user guide allows employees to resolve issues and increase productivity.

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Improve Customer Service using Decision Trees

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