As mobile devices get more complex and can connect to more and more devices, it’s only naturally that customers will face issues with syncing. Most of the time it’s an easy fix or as simple as changing the settings. A decision tree driven troubleshooting FAQ is a straightforward way to provide the information your customers need.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
What if the troubleshooting issue isn’t with the device our company sells?
It doesn’t matter what the troubleshooting issue is. If your customer can’t resolve the problem, they can’t use your product. Therefore, you still want to include links to online resources by other companies and cover common compatibility issues.
How does a decision tree driven troubleshooting FAQ differ from typical knowledgebases?
The crux of the decision tree driven troubleshooting FAQ is it’s superior customer support workflow. In this type of interactive FAQ, the customers answer questions that lead them to a possible solutions to fix the syncing issue.
Can I adapt our current FAQ or customer support flowchart?
Absolutely! Take advantage of the customer support tools you already have in place, but upgrade them to improve the customer experience. Your current FAQ or flowchart can serve as the backbone of a decision tree driven troubleshooting FAQ.
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