If your customers buy a product or avail a service from you, one of their expectations is that you’re going to walk them through the process of getting to know or familiarizing your product or service.
They expect you to help them get started hence an interactive user bible is necessary. This is much more effective than the traditional operation manual in PDF or other printed files. The interactive user bible is a creative way of showing your customers how your product or service works.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
It is a transformation of your basic knowledgebase into an enhanced automated support. It aims to streamline your content into organized and systematized manner so customers can familiarize themselves to the product or service on their own.
Creative visual workflow is effective. Apart from making it an interactive user bible, a creative visual workflow is more stimulating than reading blocks and blocks of texts. People have generally low attention span for texts but a visually stimulating presentation is often the key to maintain high levels of attention.
Use images, video instructions and outlined articles. A combination of all these can help create an interactive manual that can hold a customer’s attention for longer periods of time. This way, you can offer your customers a walkthrough without any live agent doing so.
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