It seems that a lot of businesses have been cost cutting to ensure they generate the most profit. But, before you do, make sure you don’t compromise on one thing – customer support.
If you want to cut back on expenses on your support lines, you have to offer an efficient backup method in the form of automated support. Such is the primary function of an interactive FAQ that significantly improves customer relations.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
The interactive FAQ not only enhances customer relations but can also cut back support expenses. It is a dedicated system tailored to cater to all simple, repetitive customer issues. This way, customers don’t have to call on you all the time just to fix their simple problems.
How can it generate profit for your company?
It reduces the cost of traditional customer support. As an alternative means of delivering customer support, the interactive FAQ allows you to manage customer relations properly. It becomes a sophisticated, technology borne alternative that you can update on a weekly or monthly basis depending on how much you wanted the knowledgebase to expand. There is no reason to hire more support staff hence you reap the profits.
Keep your support staff focused and more productive. An automated support allows your staff to focus on solving relatively complex issues. They are more productive when you eliminate the possibility of redundancy in their work.
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