A user guide is not one of the interesting documents to read. This is not because it is boring; it’s due to how complex it’s written. Customers and fellow users do not have time to for a complicated user guide. For this purpose, it’s significant that you create a user guide that gives answers and solutions without strain.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Here are the tips to help you write a user guide that will be effective for your users
Understand and think like an immediate user
When writing a guide the user is the only person that should be on your mind. Ask yourself what type of a user will your guide fit, what information is the user looking for in a guide and will it serve a good purpose. Once your user guide answers all these questions then know it is an effective one.
Use an authoritative active voice
An active voice plays a very important role when it comes to user guides. Since the instructions tend to be a bit complicated, sentences in active voice make them simpler and first to understand. The key thing to focus on when constructing user guides is clarity of sentences and producing effective content.
Yonices make the best user guides you can ever have because they’re in the way customers love.
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