How A Visual Flow-Chart Can Help Dispatchers

Necessity is the mother of invention and dispatchers need all the resources they can get in times of crisis.
Necessity is the mother of invention and dispatchers need all the resources they can get in times of crisis.

It was stated that a visual flow chart can help police, fire and EMS dispatchers while they are performing one of the most important tasks, success predicating the welfare of those in harm’s way. A visual flowchart can actually help them perform this job better. A scenario based decision tree guide can these dispatchers take the proper course of action and guarantees no foul ups or mix ups. Here is how:

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

  1. Calls of Different Natures Sorted – Some calls require more personnel than others, a visual flow chart can help direct dispatchers to what the nature of the call would be classified and act accordingly.
  2. Serves as a Framework –  When in doubt, the standard operating procedures and protocols are at the disposal of the dispatcher, materializing in front of them. This helps provide guidance in uncertain situations and can enhance the actions of those responsible.
  3. Great Aid for Intervention and Mitigation – Intervention and mitigation are two large terms tossed around in emergency services. A visual flow chart can provide a map that will help personnel mitigate potential hazards while intervening in current situations that are already dangerous.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree