FAQ pages make life simpler for any kind of visitors to a site. It is one of the pages that people are quick to remember when questions crop up in their minds. The significance of an FAQ page cannot be ignored. A company that aims to make customers life easier must have an FAQ page on their site. However the fact that a company has an FAQ page is not enough, it has to be effective and give a solution that customers need.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
You can implement some of the best FAQ practices provided below.
Focus on information
Information is the key thing that customers look at when they get to an FAQ page. Focus on creating detailed information rather than designing your page. Customers should be able to spot the information immediately they access the FAQ page.
Make it easy to ask a question
The FAQs page might lack the question the specific question your customer is looking for. Do not let your customer feel frustrated; instead, provide a way in which he or she can ask the question. This can be facilitated by providing question for or contact form accessible from the page.
Assist visitors through interaction
Make it easy for users who are fond of your FAQs page. If a question has more than one answer provides clicks that can lead them to other several answers.
Our job is to help you boost customer self service; of which FAQs make a core component for best experiences.
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