If you run within the computer industry, it is all the more necessary for you to incorporate an interactive troubleshooting system. Your customers would tend to be more tech savvy than you are. They will have the tendency to do their own research.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
If these are the kind of customers you have, it is time that you step up a notch higher when it comes to technology. An interactive troubleshooting system is perfect for tech savvy customers in the computer industry.
Computer industries can benefit from interactive troubleshooting in several ways, including:
Allowing customers to diagnose and fix their own problems. If problems arise, customers don’t have to call support lines all the time. Your support staff don’t have to deal with repeating problems.
This empowers your customers even more – a learning process, in fact. Tech savvy customers want information more badly than everyone else. And, since you’re in this tech industry, about 90% of your customers would be hungry for information and personal learning.
Offer the information customers need. With the interactive guide, information from your knowledgebase can be dynamically offered to customers. There is no need for your customers to look elsewhere online. Your knowledgebase would already suffice as long as you keep updating it for their benefits.
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