Benefits of an Interactive Software Manual Over Traditional Support

In the past, customers have relied on inbound call centers to answer their customer support questions and help resolve troubleshooting issues. With the advent of an interactive software manual, traditional support methods have been abandoned for automated support and with good reason.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Traditional Support Methods Leave Customer Issues Unresolved

Calling a helpdesk, sending a customer support email and browsing an FAQ online are just a few of the traditional support methods that fall short of delivering effective customer support. Customers are looking for an immediate solution and an interactive software manual allows customers to resolve their issue in a timely manner.

Traditional Support Mechanism Use Only One Channel

Part of the reason why traditional support methods fail is because the customer is only engaged on one particular channel. The resources made available to your customer are therefore very limited depending on which channel the customer chooses for support.

An Interactive Software Manual Combines All Customer Support Options

Instead of limiting your customers, provide an interactive software manual that combines all support channels into one easy-to-use platform. From the interactive software manual, customers can connect with a helpdesk via phone, email or social media to resolve issues as quickly as possible.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree