Once you have a solid customer service policy in place, it’s time to implement this exciting new program company-wide! This process is most commonly known as a roll out. Most of the time, a roll out involves gathering your shareholders and employees and announcing the official arrival of your new policy. Lots of times businesses simply make copies of the policy and have their lower level leaders distribute it to their subordinates. However, if you really want to make a lasting impact on your business, it’s best if the owner or even the CEO and CFO are present to personally announce the big change. If your company employs lots of people, and you’re worried about the costs of printing off lots of copies of your customer service policy, then it’s great to get everyone in the same place.
After the big announcement and roll out of your fantastic new customer service policy, it’s time to get each of the department leaders to design their own specific customer service policies within their individual units or groups. Share with them your plan for drafting a successful policy, so that they can mimic what you’ve done.
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!
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