A Breakdown of Customers By Type

It’s very common in the retail industry to be constantly worried about finding new customers. Many business owners become obsessed with offering the right deals or creating the right advertisements to make sure that they have a steady stream of new customers coming in through their doors. Sure, finding these newbies is essential to creating a strong, vital business; however, new customers actually only should be getting about twenty percent of your time and energy.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Here’s a short rundown of the different types you need to be on the lookout for.

  1. Need Based Customers: These customers are in your store because they have a particular need for a certain product. These guys know what they want and don’t want to spend a lot of time thinking about other deals.
  2. Wandering Customers: These customers are just a little bit lost. They don’t really have in mind any particular thing they need to buy, but they’re sure to stick around if the atmosphere in your store is inviting.
  3. Loyal Customers: These are the customers you want to stick around. They can sometimes make up over fifty percent of your business!

Yonyx provides the most natural form of publishing self service information that customers love to engage with!

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree