Call center scripts can be dramatic screenplays transformed in to motion pictures. That sounds like a bit of an exaggeration. However, the right customer service agent can offer a compelling performance. But a compelling performance of a world class script can glaze the reputation of any business, in a coat of gold. Here are some basic ways to improve the content of call center scripts:
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
- Unique Sales Pitch – If your selling a product, don’t just give them the who, what, when, where, how and the why. Show it! This means providing real life scenarios where the product or service is bound to thrive. Furthermore, show the client why this product or service will help them thrive. A generic script does not offer these insights, it just tells them about it. Make it tangible and make it a medium they can relate to.
- Give It Room For Agents To Inject Emotion – The most important aspect of any performance is belief. The agent must believe in the product to a point that they would purchase it themselves. They must find compelling features that they can buy in to. The best salesmen would not sell you a product, they would not buy. So the saying goes, the script must indicate and exude this very notion. The best instances are when the agents can insert their own emotions and passion in to the delivery.
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