Common sense and years of research tells us that building on the relationships you have with existing customers is much easier and inexpensive than developing strategies to actively search for new customers. Most of the time large and small businesses have no problem with finding ways to attract new customers; however, many are terrible at learning how to treat the customers they already have well!

There are lots of small or medium sized businesses that are desperate for making sure they get a customer to walk through their doors, but when it comes to how to interacting with customers after a sale to get them back through the door, they have no idea where to even begin!

There are several reasons why a business would be reluctant to or unable to maintain contact with customers after the sale has taken place. For one, they might be involved in an industry that’s questionable to the point that the customers might not want to be associated with it in any way. There’s just no way to develop traditional customer service relationships in businesses like this.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree