Whenever business owners talk about their companies, the conversation is likely to head towards the difficulties business owners face with find and keeping good, loyal customers. Obviously, customers are the primary (if not only) source of revenue for a business, so you can see why it’s on everybody’s mind—especially with small business owners.
Generally, people think that the costs of keeping up quality and consistent customer service is something that only big name businesses can do—it’s too expensive for the smaller guys. However, this is absolutely, one hundred percent a myth.
Your average person is under the assumption that the best way to interact with and win over a customer is with flashy advertising or other forms of expensive collateral. Business owners are more than happy to shell out lots of money and energy to make sure that their ads are looking sleek and professional because it’s this fancy marketing that they think brings in the customers. However, unless you plan on going national or worldwide with your business, customer service doesn’t have to be an expensive ordeal.
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!
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