How to Use a Landing Page for Decision Tree Driven Computer Guides

You can publish your decision tree driven computer guide on your website, via a Yonyx catalog or on a dedicated landing page. Creating a landing page that is completely focused on customer support helps customers find the information they need when installing or troubleshooting.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Publish your decision tree driven computer guide on a landing page.
Publish your decision tree driven computer guide on a landing page.

Choose a Logical URL

With a landing page comes the opportunity to create a whole new URL for an extension of your company website. Take advantage of the decision tree driven computer guide landing page and select a URL that is either perfect for SEO or relates in some way to your product.

Consistent Branding

Make sure the customer always knows it’s your company by maintaining branding with your company logo and colors throughout the decision tree driven computer guide. You may experience more traffic to your support landing page than to your normal website so don’t let sales opportunities pass you by.

Link Back to Your Website 

Don’t leave your decision tree driven computer guide hanging out in the Internet with no connection to your company website. Use hyperlinks whenever appropriate that point customers to your main website. Redirect them to sales pages if you can do it without seeming like you’re overdoing it.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree