Stronger customer support rating is achieved when the customer’s needs are met. Nowadays, customers need faster and working solutions for their issues and problems. This is the reason why helpdesk integrated user guide was developed and created.
True, the helpdesk integrated user guide doesn’t interact “personally” or engage with customers but it does offer faster processing of solutions. The software, when implemented properly, has the capacity to be dynamic, flexible and engaging in ways that belies general beliefs.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
How can a helpdesk integrated user guide generate strong customer support rating?
It is effectively fast and efficient in offering working solutions to fix relatively simple customer issues. Let’s face it – nobody likes to call customer support all the time. We don’t need to be told what to do because what we need is information. The user guide software can easily give us that.
Solutions are real time. When customers are presented with an item, all they have to do is answer it basing on their current situation and the solutions can be given to them in real time. The solutions can be in the form of concise article, visual workflow images or instructional videos as deemed necessary.
If you optimize the user guide, you can absolutely improve the overall rating for customer support.
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