A company’s goal will always be improving its quality of service as well as pleasing its customers. Having a decision tree driven user guide is one of the excellent ways to improve quality of your service. How?
We all know that customer support takes up much of our time. We have to deal with customer complaints and find solutions to their issues and problems.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
However, there are times when these issues are the same from one customer to another and dealing with this repeatedly would be downright impractical. This is the reason that a decision tree driven user guide is a good alternative for customer support.
What exactly is this decision tree driven user guide? How can it improve quality of service?
Time is of the essence when you’re dealing with complaining customers. You need to make sure that you give them ample time to understand how things work about a certain product or service. This is also the same time that you should spend trying to find solutions that will satisfy customers and resolve their issues.
When time is not given where it is due, the customers will grow frustrated and disappointed. This is not the quality of service that customers are looking for.
Therefore, this new and alternative approach to customer support can help ease the load while giving you ample time to resolve issues.
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