A knowledgebase is a customer support tool that provides customers with information pertaining to troubleshooting or other customer service areas. Customers are forced to dig through information to find answer to some of their most basic questions.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Instead of providing yet another one dimensional knowledgebase, consider the benefits of an interactive customer service FAQ. Customers follow a visual workflow of the process they are trying to complete that feels like a conversation, but with the power of multimedia.
The backbone of an interactive customer service FAQ is a decision tree. Starting with the problem the customer is experiencing, the decision tree works through the problem until the problem is resolved.
If for some reason the troubleshooting issue cannot be handled through the interactive customer service FAQ, customers can immediately connect with a helpdesk representative. This creates the ultimate customer experience with all customer support options conveniently available.
Customer self service is a major trend for 2014, and an interactive customer service FAQ makes that possible. You have the opportunity to put all of the customer support tools in front of your customers.
Find out more about how Yonyx can help you stay on top of this cutting edge customer service trend by signing up below.
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