Multimedia content can gather the attention of users and even stimulate the senses while agents and customers conduct an interactive troubleshoot. However, DNA or decision nature architecture is a powerful wrinkle that Yonyx has injected in to all of their interactive AGI guides.
DNA is most efficient when paired with several of Yonyx’s features that are inserted in to their platforms. Yonyx has plenty of tools to support automated support.
Decision nature architecture is one of the more profound specifications, because it can be utilized to full potential with many other features. DNA is truly a double helix of interactive customer service.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent
Map view for authors is an elegant intersection of simplicity and sophistication. Authors can now assemble charts and multimedia platforms in a map view, visualizing the troubleshooting procedure from start to finish. Additionally, the nodes are more complex but still tangible to naked eye.
This is a great product to pair with decision nature architecture, because DNA can serve as a guide for the composer and user throughout the course of the troubleshoot. Non-linear information can be hard to decipher, but with DNA it flows with fluidity.
Combine these interfaces with fresh multimedia content such as graphs, flow charts or interactive menus and DNA is sure to enhance the entire customer support experience.
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