Enhancing Customer Experience with Interactive Software

Businesses have one common problem – customer support and if you want to enhance customer experience you need to implement an interactive software that will cater to your needs as well as that of your customers.

Enhancing customer experience with interactive software
Enhancing customer experience with interactive software

There is no exception to this rule if you really want to succeed. Nonetheless, technology has allowed us to function better and faster today than before because we have not an interactive software that will dramatically improve customer experience.

What are the benefits of an interactive software apart from enhancing customer experience?

1. It lowers the average handle time or AHT. This is the time that agents spend on each of the customer. With the software, call center agents can handle all customers in an efficient and fast manner because all information is already given to them on-screen.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

2. It improves productivity of call center agents. If the handling time is shortened, naturally the more number of customers that call center agents can deal with. This means more productivity for your call center agents. There is no need to sweat on this simple problem as you let the software deal with gathering information.

3. It increases the rate of first call resolution or FCR. This means your agents don’t have to deal with repeat calls from the same customer just because they were not satisfied with the information received or their issues have not been resolved.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree