In the customer experience arena, there are a number of skills needed to help develop excellent service, and one of them is being confident. If you are confident about your product and service, then this confidence will translate over to your customers. But how can you develop confidence in customer service transactions? Here are some suggestions.
First, become an expert when it comes to your product or service. Learn everything you can about it. If it is a product, learn about all of its features, and become knowledgeable on pricing and warranty information. If it’s a service, then learn about the different types offered, as well as any conditions that might go along with it. Having good product/service knowledge can help build confidence. Another way to develop confidence is through your appearance. Chances are, your place of work might have a dress code, and if it does, follow that. If not, then try to dress as nice as possible. This doesn’t mean a tuxedo, hat and coat tails, but classy, and enough to show your customers you care about making a good impression. These quick tips can help boost your confidence in dealing with customers.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
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