Most companies today have live support to cater to the needs of customers – their issues, concerns and inquiries. Nonetheless, the implementation of customer self-service in the form of interactive handbook software is increasing.
The reason behind is because entrepreneurs have found a way to ease the burden of repetitive tasks that their support staff is constantly being subjected to. Nobody likes to repeat things – and so are your staff. Not only that this cost money, it will also reduce your customer experience rating because of time delay and inaccurate information.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
The interactive handbook software is a creative form of customer self-service that can offer benefits as it delivers a positive customer experience.
What are the key benefits of interactive handbook software?
Cost-efficient: The software filters only the information needed by the customers. They don’t need to browse through all the articles you’ve provided in your website. The only thing they needed to do is select an item that best describes the situation or the issue they are in. This significantly reduces the live support costs.
Expand knowledgebase: Data can be collected and integrated into the software easily. As your support staff resolves hundreds of issues in a month – for example, all these issues can be crafted as interactive content. Therefore, you can expand your knowledgebase without subjecting your customers to hundreds of articles.
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