It’s common knowledge within management cycles for managers to want juniors to do things on their own. When the buck stops with one person in an IT/general telecom company environment, things can get out of hand, unless of course perfect delegation happens. Even then, juniors can make poor judgment for lack of a better understanding of the systems, or software.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
By using decision tree driven user guides however, IT leaders can empower their junior officers to make serious but dependable decisions in their absence. With the IT leaders in the decision tree trunk, and the different decisions as leaves, juniors can find direction about major decisions they should have otherwise asked their managers on their own.
The benefits of decision trees for IT leaders lie in two areas. One, they help juniors master the IT process in their organizations easily, empowering them to be better. This will result in horned IT talent within the respective organizations.
Decision trees also reduce room for errors directly traceable to Junior IT staff, as is often the case in many middle sized, and large organizations.
If you have been inspired by these decision tree driven article, be sure to see what the Yonyx decision tree driven guides can do for you.
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