One of the most important thing about a good customer support is to consistently deliver your promises. There is no easier way to lose customers than to repetitively let them down. An interactive installation FAQ will help handle simple and repetitive issues for your company.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
How can this deliver your promises of support?
- It is not time-wasting. Customers can gain access to your comprehensive knowledgebase through the use of interactive installation FAQ. Here they will find all information about the product that they bought and troubleshooting issues including installation and minor concerns.
- It does not subject customers to waiting. This is related to the first item but somehow different. Customers don’t need to wait for your staff to deal with their case. With the interactive knowledgebase, they can fix or diagnose their own problems.
- It is available 24/7. While your support staff rests, the interactive FAQ does not. This means, customers can access information anytime, anywhere.
Delivering the promises of support may sound challenging but it is actually easy. If you use a good platform for interactive installation FAQ, customers need not waste their time, wait or call customer support for all sorts of simple reasons. Customers would appreciate you more if you can deliver adequate support through making full use of your knowledgebase.
The more people you can cater, the higher the generated revenues would be.
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