Good customer support can mean many different things industry-wide. It may refer to the actual concept of offering service or it can refer to the department in your company that offers the same service.
A lot of entrepreneurs are skeptic about a computer installation booklet simply because it lacks the actual interaction of support staff with customers. But, is it really necessary to have that “human touch” to offer excellent quality support?
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Customer support is provided during and after a customer makes business transaction with you. For instance, a customer wanted to buy a software application but don’t know how to install it in their system.
The first thing that customers do is research about the product way before they make a purchase. Do you expect them to call your support lines just to learn more information about the product? The computer installation booklet will provide the kind of support that does not necessarily subject your staff to repetitive tasks all day.
It serves as a co-pilot to you staff. So while your staff is busy looking for solutions to complex issues, the computer installation booklet will take care of every mundane and repetitive issue you can think of. Wouldn’t that make a big difference to customer support? Yes, absolutely.
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