The simplicity in the design of an installation booklet software allows agents to use it in a straightforward manner. It provides on-screen assistance for agents to use alongside the call scripts provided for by the company. It is so easy to use that the workflow becomes seamless and call scripts can be modified according to the on-screen guide.
When all of these elements are together – simplicity in design, ease of use, seamless workflow and modification of call scripts, the process of resolving issues become faster than ever before. This further means that your agents are now armed with most powerful technological tool available. Hence, the average handle time is greatly reduced.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Furthermore, the installation booklet software allows for faster turnaround time. It pulls out the freshest, most innovative solutions from your knowledgebase according to a customer’s issue or concern. Your agents will be able to make comments at will and follow the simple yet seamless workflow provided for by the software. This can be done even in the middle of resolving issues.
When agents can make comments even at mid-process, the installation booklet software updates the information automatically so the call script is improved for other agents to use when they are presented with the same or similar problem.
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