So you’ve finally done it. You wanted to work on giving a better customer experience and social CRM with creative customer support, and so you drafted up a new customer service policy for everyone to follow. The problem now however, is how you are going to get this to everyone? While you can certainly pass out a bunch of pamphlets, that would not be very cost effective or environment friendly. There are many methods giving everyone access to your newly revised or newly drafted customer service policy. Very much like writing the policy itself, it would certainly help to get teamwork involved in some way.
One option is that you could have a large meeting where all of your employees, customer support analyst, and stockholders come to hear the new policy. Having the higher ups there would give your importance some credibility and reinforce the importance of customer experience and anything covering social CRM. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
It also helps if you explain it yourself in person, thus showing all of your employees that you believe this to be a worthwhile adventure yourself. However you get the point across, just make sure that everyone in the room understand perfectly so as to increase customer service quality.[button_box header=”” buttontext=”Sign Up for Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]
