Great customer satisfaction is characterized by fewer complaints, more word of mouth and putting a smile on customers face. Being able to ensure your customer leaves your premise happy is the biggest challenge you need to go for to become successful. A customer will only approach a shop whose customer care team knows what they are needed to do. Here are good techniques that will increase your satisfaction list.
A smile
A smile is magical. A smile makes you get more friends within seconds. Smiling to a customer who is frowning will automatically rub the sad face. The customer will definitely feel shy and smile back at you. Once you have created this, you become friends without his/her knowledge. Customer’s mood immediately changes and there you begin a conversation. A simple smile breeds a lot of customer satisfaction.
Keep direct eye contact
Everyone loves to be given attention, customers are not an exception. Keeping an eye contact with your customer sends a message that full attention is on him. This creates a good rapport with your customer. The end result is customer satisfaction.
Listen actively
When dealing with a customer, you should give him all your ears. Listen keenly to what a customer needs and give the correct solution .Customers do not love to repeat themselves. This makes them angry and they immediately leave without uttering a word.
We can help optimize your customer satisfaction by improving self service.
[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”http://corp.yonyx.com/sign-up“][/button_box]
