User FAQ Software Can Reduce Average Handle Time

by | May 26, 2014 | Automate Support, Knowledgebase, Troubleshooting

To reduce the average handle time or AHT, a call center company must adapt to the changes in the industry with an unstoppable growth over the past years. When customers call in, this is more likely because they have issues and problems that cannot be resolved by research on their own. This is where the user FAQ software that call center agents use comes in.

AHT reduction with user FAQ software

AHT reduction with user FAQ software

The user FAQ software offers businesses a number of unparalleled benefits, including –

Cost-efficient customer support: The biggest factor in building a business empire is ‘budget.’ Without the right financial budget, a company fails even before it has launched and customer support is one aspect that you shouldn’t compromise on considering how useful it is for your company.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

The software allows you to be cost-efficient in this business aspect. Since your agents can handle more customers at a given time, you don’t have to hire too many agents in the process. Not only this – you also empower your agents to improve on their communication skills by allowing them to integrate the existing call scripts with their crafted content.

Optimized service: If you successfully implement a user FAQ software, call center agents can provide an optimized service in terms of customer walkthrough.

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