How A Virtual Self-Service Manual Can Be A Great Asset


Virtual self-service manuals are a delight for both customers and businesses alike.
Virtual self-service manuals are a delight for both customers and businesses alike.

Virtual self-help service manuals are the new trend storming the information superhighway. These electronic inventions have been a wonderful resource for companies that find themselves flooded with numerous complaints and conflicts in need of resolution. The virtual self-help service manual can reduce long waits and create a thorough and articulate database of information, to enhance the customer service experience. Here is how virtual self-help service manuals can help reduce queues and how they provide thorough direction and education to all customers with resolves and complaints.

  • Reduce Wait Times – Many consumers are alienated and irritated by long delays and waits, to speak with a customer service agent. Virtual self-help service manuals are most informative, they most often answer many the questions that customers are itching to ask and help with conflict resolution. As a result, delays are diminished and customers leave satisfied.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

  • Provides A Thorough Information Catalog – For clients who that have concerns and issues regarding products and/or services, a virtual user manual provides a resourceful network of data and extensive information. Customers can now access the manual at their own volition and find the answers they are looking for. This is convenient and easy to use interface is a great asset to the customer service experience.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree