The virtual flowchart can be the most resourceful and efficient method of troubleshooting. These processes provide a framework for any proprietor to identify the problem and find a fitting solution. The virtual flowchart follows its own scientific method, a textbook annotation and adaptation of the Socratic Method. Here is how the Virtual Flowchart Scientific Method unfolds:
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
- Identify The Problem – First and foremost: what is the problem to begin with? Are there any symptoms or behaviors that intensify the issue?
- Next Steps – Often Visual Flowcharts with begin with one problem and then link it to another providing a directive to those who consult it. Once you have established the root causes, the virtual flowchart will instruct you take a prescribed course of action. Sometimes there are multiple routes available, predicated on the outcome of the first step. This step-by-step sequence will ultimately lead consumers down the path of reparation and resolution.
- Observation and Inference – A key component of the Socratic and Scientific Method. Observation and inference is the visual interpretation of cause and effect providing the greatest insight in to resolution. Simply put, a virtual flowchart user can see what works and what does not work and go from there.
- Find A Solution – After completing steps 1 through 3, the solution will often be revealed. The proof is in the pudding.
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