High first call resolutions and high customer satisfaction or CSAT scores go hand in hand like peanut butter and jelly. It is no wonder that high CSAT scores give customers a positive insight and outlook in to entering a business venture with your business.
CSAT scores can make or break competing organizations. It’s rudimentary, would you place in your trust in an organization where the consumer often leaves feeling sullied or jipped? Or would you place your faith in an organization that is determined to make their clients happy and has a long history of doing so. Customer service is the key component to procuring a high CSAT score.
First call resolutions are a certain piece of the puzzle, but it is determined solely by the quality of the customer service. A high CSAT score is a great measuring stick and totem for all who wish to learn about the quality of service they can expect. This score is no formality, it is a barometer of proper business conduct and etiquette. Always strive to raise the bar and build on the CSAT score.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
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