What is Your Business Process?

by | Jul 24, 2013 | Automate Support, Customer Self Service, Customer Support

What can you do to learn more about and improve your business processes? Normally, we go through these routines without even thinking about what we’re doing or how it’s done. What’s the main reason for this ineffective behavior? It’s simply because that’s always the way it’s been done.

To help continue this process in the future, you will normally teach someone else about it—this is usually what happens when you’re leaving a company or, heaven forbid, being replaced. It’s a pretty basic setup—you teach the new guy all the ins and outs about how to do your specific job. Normally, you will start with broad, vague concepts and work your way down to the nitty gritty of your process. After you teach him what he needs to know, he’ll ask you about which part of the process requires the forms.

You then inform him that the forms are to document part of the process, and this could sometimes take as much as a day to do.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!

[button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!