Why Social Customer Relationships Are Here To Stay

Naysayers in the customer relationship management industry have often predicted an eminent fail for social media as a relationship management platform. Some say the social media industry will soon hit its bubble burst, and will leave businesses counting loses. These analogies are far from the truth based on these facts.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

  • The kinds of customers who’re buying from businesses right now have grown up with the internet and doc com boom. This means that using traditional customer relationship techniques will not work with them- they see them as alien. Social media, as a revolutionary method of how communications and conversations happen now is a big part of the revolutions, and its relevancy is here to stay.
  • Generation Y customers want things faster, including customer care. Today’s customers are probably younger and as baby boomers, have received everything faster in their lives compared to the retired generation. If they contact you; they want answers send to them in real time- reasonably faster. Social media gives you an opportunity to serve them faster.

Yonyx makes it easy for you to provide measurable and progressive customer support –including publishing and measuring communities like social media customer care initiatives.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree