Why Now Is The Best Time For Customer Self Service

Businesses should give personalized, best services to their customers. They should also form personal relationships with hundreds, if not, millions of them, around the world depending on their market.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

No matter how smoothly your customer service department runs, if your business doesn’t have a web support presence, your customers probably wonder why.  Online customer self service therefore, is the cornerstone of establishing a useful e business presence and client service.

Self service has immense benefits to the organization among them increased control, convenience, efficacy and performance. Mostly, it’s because customers perform all tasks, transactions included without having to call them in.  With the 24/7 availability, the cost savings customer self service offers are real and immense, in some organizations.

Even though customer self service is a prudent cost cutting strategy, numerous organizations have benefited immensely in other department. These include sales and marketing, customer information access as well as product management.

Overall, if your organization is not currently offering self service online, your customers probably opt for the expensive route of calling, or even worse-going to competitors who offer better self service online. With recent studies showing that a mere call transaction is 22 times more expensive than a self service transaction, this strategy can save your organization a lot of money.  Consider our self service solution.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree