In today’s world, it has become more and more difficult to keep customers. Something as simple as a flashy ad from a competitor or a small change in a service offering can really tempt your customers to cancel their business with you. If this happens, you know it’s critical that the representative taking the call be understanding and highly trained in assisting customers with any issues they might have.
Over seventy five percent of our agents have a background in sales, so you know that they’re using all of their previous experience to ensure your customer is successfully retained. These experts are also masters of truly understanding the troubles of your customers. When you choose us you can rest assured that your customers will feel listened to and respected. By using the knowledge they have of your products—some of which they have personally used—they can ensure that your customer will have a change of heart.
It’s no wonder that some of the largest companies in the United States choose us to handle their call center needs—we’ve been proven to be the best!
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
Yonyx also helps the organization improve the consistency and quality of their customer support and along with that improve what is called CSAT (customer satisfaction).
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