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Interactive Troubleshooting Handbook Generates Productivity
When it comes to an interactive troubleshooting handbook, it is extremely useful to include colors and pictures in the equation. This is because colors and pictures are easy to look at and relaxing in more ways than one. This way your call center agents will enjoy using them. The illustrations are helpful in a way…
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Learn How To Reduce AHT In A Call Center In This Post
Call centers use average handle time to weigh performance and general efficiency. Average handle time is the time an agent takes to handle calls answered within a period of time. It is simply the time agents take when receiving a call to attend to a customer. Yonyx enables organizations to create decision tree driven interactive…
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Best Ways To Collect Feedback About Improving Your Call Center Scripts
Modeling and remodeling a call center script should be an ongoing process. A call center being a department that enhances good customer care; scripts should be recreated each time to suit the needs of the agents. Recreation of several scripts should be an obvious principle for a call center manager. Yonyx enables organizations to create…
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Interactive Software Guide | Allowing Agents Sound Natural
When it comes to running a call center business, there are times when you are required to have scripts regardless whether an account is inbound or outbound. It doesn’t matter either way because a script is the agent’s point of reference. However, customers don’t like to hear agents who sound “scripted.” This is the reason…
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Significance Of Using Software Handbook To Improve Customer Service
Customer support is not about attending to your customer and making sure he or she leaves happy. Customer service is about addressing customer problems and providing solutions at the same time. However not very many companies work with this principle. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Top Steps To Improving Customer Experience Online
Customer experience is a killer strategy especially if it goes smoothly. However attaining that level which a business is comfortable with its customer experience is very challenging. Organizations should become more diverse and change strategies in order to bring out that unique customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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Reducing the Average Handle Time with Interactive Software Handbook
What’s the most essential thing that call center agents must always bear in mind? Time is valuable. Yes, indeed – time is of the essence when handling customers of all kind. If you want to cater to a large number of customers and make the agent’s job easier, there is every need to reduce the…
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Interactive Software Guide | Improving the Consistency of Your Agents
In many ways, the work of a call center agent is extremely mundane and ordinary yet there is nothing ordinary about the repetitive task – it is annoying to say the least. And, agents are always subjected to this on a daily basis. However, despite the repetitive tasks they have to perform, you can improve…
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How High First Call Resolution Percentages Are Crucial
In customer service, representatives and organizations a like are inundated with complaints and concerns in need of constant resolution. A high first call resolution percentage is crucial and is the prime indicator of poor or quality customer service. If a business can resolve conflicts quickly and properly, the rapport with the customer can be sparkling.…
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Where Interactive Self-Help Customer Service Thrives (Part 3)
Interactive self-help customer service can be a great asset to the do-it-yourselfers that wish to take on electronic and plumbing repairs without hiring a professional hand. This form of automated customer support can be also extremely helpful in both appliance installation as well as automotive repairs. Here’s how: Yonyx enables organizations to create decision tree driven interactive…
