Valuing Customer Time through the Installation Handbook Software

Time is valuable for all of us and there is no exception especially when you’re running a call center business. Most customers don’t like to wait – not in the digital era. This introduces us to the installation handbook software, which will assist your agents as they handle each customer.

Installation handbook software values customer time
Installation handbook software values customer time

Even when customers can find information on the internet whenever they need help, they don’t respond well to this new trend. This is the reason you need to amplify and boost the capabilities of your call center agents by making full use of what technology can offer. The installation handbook software allows your agents to be more productive by reducing the average handle time on each customer.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

The average handle time is the total time the agent spends on each customer from answering the call to the resolution of issues. If you provide your agents the tool such as the installation handbook software, this can greatly reduce the average handle time because the software will pull out all necessary information from your knowledgebase and places it on-screen in a single streamlined process, which your agents can simply follow.

As opposed to the traditional call scripts, following the software can help improve consistency throughout the company. Agents can simply modify the information even in the midst of resolving issues. This way, other agents can use the same information when another customer calls with similar issues.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree