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How Product Manuals Improve Customer Service Productivity
Customer service productivity is become a great demand each and every day. Companies are struggling to remain on top by offering customer care that is unique and memorable. And since customers are the main assets to a business, customer care has to be superb. Yonyx enables organizations to create decision tree driven interactive guides for…
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Where Interactive Self-Help Customer Service Thrives (Part 2)
Interactive self-help customer service can be a blessing to those with all types of computer needs and the problems that may emerge from basic ownership. This form of automated customer support can be also extremely helpful in both electronic repairs as well as plumbing. Here’s how: Yonyx enables organizations to create decision tree driven interactive…
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The Importance Of Crafting A Thorough Title For Your Interactive Guide
The importance of creating a relevant and thorough title for your interactive guide is comparable to that of selecting keywords in an SEO article. Thus, it is extremely important to craft an appropriate title that will both stimulate your customer and reassure them when they access your interactive guide. This experience can further build upon…
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Where Interactive Self-Help Customer Service Thrives (Part 1)
Interactive self-help customer service thrives in many industries. However, there are certain occasions where interactive platforms such as a visual flow chart can be especially beneficial. The multimedia platform of interactive self-help customer support can be both extraordinarily informative and even fun or stimulating. When it comes to computers, IT customer service can be exponentially…
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The Good, The Bad and The Ugly: Poor Customer Service (Part 3)
Multiple forms of customer service have been highlighted in previous articles. This mini-series will now reach it’s climactic conclusion. However the resolution is not a symphonic coda, it is a composition of discord. An overview of the most chaotic form of poor customer service, that is sure to alienate any customer who cross paths with…
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Provide an Interactive Software Customer Experience Around the World
Your customers are global and your support mechanisms should be too. As you look to improve the interactive software customer experience on an international level consider language translation, cultural adaptation and 24/7 access. Related Article: How decision tree driven interactive guides bring smiles to your customer? Global Access All of the images and assets that…
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Generate Reports for Management of Interactive Troubleshooting Guides
To understand areas that may need improvement and popular topics among customers, generate reports about the use of your interactive troubleshooting guide. Continued management exists to ensure that every part of the customer support mechanism is operating to its fullest capacity. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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The Role of Search Capabilities in a Software Best Practices FAQ
A customer is hoping to improve their understanding about a particular subject in your software best practices FAQ. Overwhelmed with information, they conduct a quick search to narrow down the customer support results. If you don’t have a search function in place, your customers will be scrambling to find information. On the other hand, offering…
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The Good, The Bad and The Ugly: Poor Customer Service (Part 2)
The good, the bad and the ugly. What are some of the ugliest ways to deliver customer service? Well there is always the benchmark of what to do: be knowledgeable, be courteous and never keep the customer waiting. Here are two more behaviors that do not comply with this concept and as a result procure…
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The Good, Bad and the Ugly: Poor Methods of Customer Service (Part I)
What makes good customer service? The answers will vary. Everything from courteous representatives to speedy response are traditional replies to the age old question. What makes bad customer service? That is more cut and dry. Incompetence is one of the worst habits that need to be broken if you wish to build a reputation as…
