Multimedia flow charts, they are the evolved form of the visual flow chart. Instead of a basic graphic that outlines a course of action, multimedia flow charts will travel along journey with you, guiding you every step of the way. It is no wonder that multimedia flow charts are a trending hot commodity in customer service platforms world-wide. Yonyx is an innovator that can help any business produce these magical logarithms. Multimedia flow charts can lower average handle time for any agent with any task.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Multimedia flow charts provide a direct procedure and protocol on handling in subject. Instead of scanning a manual for answers, the solution materializes in front of agents and customers and thus speeds up the handle time. Lower average handle time translates to higher customer satisfaction and higher overall resolution rates. Multimedia flow charts can be a great guide that directs both representatives and clients in the right direction. In conclusion, integrating multimedia flow charts in to customer support is essential in the modern age of business and commerce. Paper-based instruction manuals and troubleshooting guides are quickly becoming obsolete.
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