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Customer Experience Depends on Customer Expectations and Needs
Many business owners are constantly looking for ways to know their customers’ expectations and needs since this is where good customer experience stems from. Often, it branches out to the basics of human behavior such as emotions, biases and impulses integrated into their decisions. Yonyx enables organizations to create decision tree driven interactive guides for…
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3 Steps To Improve Customer Satisfaction Through Your Website
In today’s hi-tech world, a company website means everything to a business. Establishing a well branded website is one of the things that many businesses are using to fish customers. Since the internet has over a million users, websites have been designed to help trap online customers. Yonyx enables organizations to create decision tree driven…
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Things that Help Companies Improve Customer Experience
Today, advancing technology helps in making modern life easier and more convenient. Companies are now able to lessen the time required to manufacture products and thus enhancing the companies growth. This makes them able to withstand the fluctuating economy. What are the things that can help companies improve customer experience? Well-informed Decisions: Your expertise and…
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How To Create A Sticky Customer Experience In Your Business
Achieving a sticky customer experience can be very tricky to many businesses. This is because, for most organizations, customer experience is a onetime thing. It ends once the customer leaves. In reality, this kind of organization will not survive a long time in the market, hence the high number of businesses failing today. Yonyx enables…
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Ensuring a Positive Customer Experience | Your Core Responsibility
As a business owner, you are going to make decisions that carry a multitude of risk to your company – as well as to your career. Everyone in the company must be aware of the customers’ attitude and make an effort to build not only the company’s reputation but also trust. Yonyx enables organizations to…
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Why Your Business Should Implement Improved CRM Tools
Having a CRM tool is not a big deal for businesses today. All that matters is the tool’s power. If it helps to build customer loyalty, retention and become a benchmark of competitive advantage in the market, then it is good to go. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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5 Essential Things that Create Positive Customer Experience
Each customer is unique in terms of tastes and preference. But, most – if not all, want five things from companies that ensures a positive customer experience. What are five essential things that create a positive experience? Respect: All people, in general, want respect. Running a business is not just kiss and tell. You must…
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How Live Chats Help Businesses Grow Return Customers Numbers
Businesses encounter different kinds of customers everyday. Some of them are loyal while others are one time customers. Research has show that many businesses have not thought about the value of their return customers which leads to losses. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Achieving Positive Customer Experience the Right Way
Statistics and analytics could give you an idea how receptive customers are about your brand or company. But while it offers nice, easy to read numbers and data to analyze, it still doesn’t give you the clear picture of achieving a positive customer experience. For instance, you measure good customer experience after each transaction by…
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Beware- Three Phrases That Lead To Customer Care Failure
Not all organizations run customer service the same way. For some, customer care is a big part of their business, but for others, it’s a small cog in the wheel. In the long run, some succeed while others continue to struggle without how to make it work. Yonyx enables organizations to create decision tree driven…
