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How Does the SAVE Method Work in Customer Service?
In a previous post, I mentioned the tried and true 4 Ps of marketing: Product, Place, Promotion and Price, and how they’ve helped form the foundation for customer service for many years. Yet as I was touching up my knowledge of the 4 Ps, I began to run across a new method, one more geared…
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Techniques That Contribute to Customer Satisfaction
Great customer satisfaction is characterized by fewer complaints, more word of mouth and putting a smile on customers face. Being able to ensure your customer leaves your premise happy is the biggest challenge you need to go for to become successful. A customer will only approach a shop whose customer care team knows what they…
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The Four P’s: Are They Still Relevant?
Those of us who have worked in the customer experience field for any great length of time have heard of the “4 Ps of Marketing.” These P’s include: product, place, price and promotion, and have guided customer service for decades. Let’s take a look at each. Product is simple: it describes what you’re selling. On a…
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Great Tips for Curing Bad Customer Service
One most single aspect that contributes to a successful business is good customer care. But currently this important aspect has been ignored which has led to a longer customer service dissatisfaction list. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. As if it is…
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How To Use CRM to Grow Your Business
The establishment of a CRM system has become the popular trend among businesses today. Entrepreneurs have seen CRM as one technique that can be used to grow a business. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It is a tool that has enabled entrepreneurs…
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Using Empathy in Really Hostile Customer Service Situations
In previous articles, I’ve looked at using empathy as a tool in handling both routine and awkward customer service situations. Yet, as anyone working in this field knows, extremely angry and hostile customers come with the customer experience. We hear horror stories of employees reduced to the point of tears over a mean-spirited complaint, so…
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Using Empathy in an Awkward Customer Service Situation
I’ve often spoken highly of empathy as a valuable tool for enhancing the customer experience. It allows you to get inside the customer’s head, see things from their perspective and offer them a great customer service experience. But what about when we’re faced with a truly awkward customer service situation? How can empathy help us…
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Common Mistakes When Dealing With Customer Complaints
Attaining top-notch customer satisfaction is very challenging. Are you in a customer care team that rarely receives complaints from your customers? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. If so do you think that this is a good indicator to your customer care team?…
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3 Mistakes to Avoid When Improving Customer Experience
Good customer experience is what separates you from your competitors. Once you have an established customer experience team it is up to you to work hard and maintain your customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customers are not very predictable and one…
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Spinning a Negative Situation With Positive Language
Rather you realize it just yet or not, how you tell a customer something can mean all the difference in obtaining a sale or a lead. If you use overtly negative word choice and language, then you run the risk of alienating the customer, and losing a sale. Using more positive language and word choice,…
