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How to build customer loyalty in your business
Customer loyalty is one of the most elusive business elements businesses. Yet, when your business has customer loyalty, you never have to worry about them coming back. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But how can your business build customer loyalty? Serve the…
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Empathy is Your Friend: See It Their Way
You don’t need to work in customer service for very long before you run into a customer complaint or issue. How you deal with these issues defines not only your businesses’ sales and bottom line, but its reputation as well. Numerous customer service experts and blogs, including this one, have said using empathy is one…
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Using Reciprocal Strategies When Providing Customer Service
We often hear that it’s the little things we do in business that go a long way to establishing a good customer experience. These little things can take the form of a hand-written “thank you” note sent with products via the mail, or sending a loyal customer a greeting card at a holiday. It’s all…
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How to make and keep your customers smiling
Your customers are your business’ mortar and pestle. They’re the link between your dreams and yourself as an entrepreneur. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Yet, how many businesses focus on making and maintaining the smiling culture among their customers? Well, a simple…
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Be careful how you define a satisfied customer
The biggest goal of customer care is to create more satisfied customers. When customers receive what they want in a timely manner, they become satisfied customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. However, is the conventional satisfied customer definition the best we can…
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More Excellent Tips to Help Retain Customers
In a previous blog post, I talked about the importance of customer retention—that is, once you have created a new customer, of actually retaining them and their business. I went on to give three strategies to help with this, such as stroking a customer’s ego and sharing their values. Here are some more tips to…
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Three Excellent Tips to Help With Customer Retention
Customer retention is an integral part of the customer experience. It’s one thing to create a new customer, but it’s whole other ball game actually retaining them. It’s just as crucial to retain customers as create them, because if you don’t, how will your business grow? Here are three tips to help you retain customers.…
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Active Customer Support by Going Social CRM
When your company has a goal of globalization, social CRM becomes an integral part of customer support. Every business invests a lot in their marketing strategy locally with a goal for expansion. This becomes an ongoing investment and to protect it your reputation must be spic and span clean. A certain budget must therefore goes…
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Knowing What Customers Say through Social CRM
The use of social media is alarming especially for businesses that have not yet discovered how these free platforms can do for their business. If this sounds like you, it is time that you should use start using social CRM. Social CRM lets you to monitor what customers say about you on a global level.…
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Having What It Takes to Be Successful in Customer Support
Many of us are wondering what it takes to be successful in customer support. In fact, we all have theories what “it” really is and sometimes our success depends on our answers. It isn’t really about you or your company – not even your staff but the culture, attitude and character of your entire company.…
