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Using Social Media to Handle the Customer Experience
Social media has become the new norm for businesses. It seems as if every business has a Facebook page, and many have a Twitter feed. Then there are all the buttons on a business’ page asking you to like the product, or the business themselves, on a social media platform. Businesses use social media to…
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How to Maintain A Positive Attitude Towards Complaints
An inevitable aspect of the customer experience are customer complaints. These won’t necessarily take the form of angry, irate customers foaming at the mouth over a broken appliance, or being overcharged a few cents on a product. Sometimes the customer will approach you in a rational fashion. They will be understandably upset or distressed, but…
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Make Customers Feel Appreciated through Customer Support
Customers are valuable asset for any business and should always be treated as a priority. When time comes that they feel they’re not appreciated, it would also be the time you can kiss them goodbye. Customer support should always be about retaining them and ensuring that your customers feel appreciated. Yonyx enables organizations to create…
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Impact of Social Media to Customer Experience
The advancing technology enabled us to open more opportunities especially in the corporate world. In fact, it has improved our ways and techniques of doing business. It has also helped us by improving our odds as we do business and interact with our customers especially with the introduction of Twitter and Facebook online. Yes, the…
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Using Active Listening to Provide Excellent Customer Service
Photo by Polina Zimmerman Part of providing excellent customer service involves listening to customers and understanding their needs and wants. One of the best ways to facilitate good customer service is to implement active listening in your customer service experience. It’s common in many businesses and organizations to use a script in addressing customer service…
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The Five P’s of Excellent Customer Service
It seems like every business and organization has their own individual method of delivering excellent customer service, each with their own acronyms and unique names. However, there are a few methods that are common and universal to all businesses, one of which is the 5 P’s. Pairing proven frameworks like the 5 P’s with interactive…
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Why Does My Small Business Need CRM?
CRM—it’s a term a lot of businesses owners, from organizations of all sizes, hear these days, but what exactly is it? And how does it benefit a business’ or organization’s customer experience? This article will look at what CRM software is and how to use it effectively in business. Yonyx enables organizations to create decision…
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Going the Extra Mile in Customer Service
It goes without saying that good customer service is essential—businesses wouldn’t survive without it. Many businesses provide excellent service to their customer base, but some take the customer experience to a whole new level. They go the extra mile for their customers, and this article will look at ways your business can do this. Yonyx…
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Handling Customer Complaints: Closing the Conversation Effectively
In the business world, the term “closing” generally means closing, or finalizing a sale. Yet when dealing with matters related to the customer experience, it can potentially take on a whole new meaning. In this context, it means how you finish up handling a customer’s issue, or in a sense, how you close the “conversation.”…
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Using the CARP Method to Handle Customer Complaints
When dealing with customers, businesses seem to have a proverbial alphabet soup of acronyms for dealing with the customer experience. One that stands out, and is generally applicable to all businesses is the CARP method. CARP stands for Control Acknowledge Re-focus and Problem Solve. Let’s take a look at the steps in the process. Yonyx…
