-
Boost Your Customer Experience with Testimonials
Improving customer experience is one of the biggest challenges businesses are facing. A number of businesses have reported success serving their customers fast, on time and providing regular deals and discounts. How are you managing your customer experience? If your business is struggling cant afford regular campaigns or price cuts, serving customer testimonials can improve…
-
Giving Customers What They Want through Customer Support
If you want to build strong connections with your customers, it is not enough to “sell” products and/or services. It is not about what’s visible but the invisible things you can offer them such as enhanced customer support. If you build this and keep improving customer support, you will not only build relationships but also…
-
Why Does Your Business Need Technical Support?
What do you do when your customers call you for technical support? Do you feel confident that you would be able to handle all possible technical support calls? Technical support is a very relevant issue these days as businesses begin to incorporate more diverse, complicated technologies into their services. Here is an example of a…
-
Understanding Customer Care for Your Business
Have you wondered what customer care means for your business? For some business people, customer care means selling to customers at a good price, for others it’s serving them with a smile while for the rest; it’s about proper packaging of products before they reach customers. While all of them are good practices, most businesses…
-
Better Customer Support to Increase Customer Loyalty
The emergence of social CRM as a customer support strategy has left many businesses trying to cope up with this trend. Companies are adept at chasing new leads but are not really good at keeping loyal customers. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
-
Customer Service Should Be Your Number One Priority
Even if you offer your products or services at incredible values, you aren’t going to succeed unless you have sufficient customer service. High quality customer service can put you ahead of your competitors and can ensure that your loyal customers keep returning. Your business can’t survive without loyal customers, as they can generate up to…
-
Challenges Facing Customer Experience Management in Established Enterprises
Established organizations face the biggest challenge today: adapting to fast changing times. Under traditional operational systems, organizational goals were different. Each organization had its own way of doing things. The generation of customers back then also got accustomed to that kind of service, but things are changing. These enterprises have a challenge managing todays’ customer…
-
Crucial Aspects of Your Business Concept
There are two important things that you need to keep in mind while developing your business concept and creative customer support idea if you want it to be powerful and effective: Features: Features give your customers a good idea of what the product or service can do. It’s essential to choose words to describe your…
-
Understanding the Value of Social CRM to Business
Do you understand the value of social CRM to your business? The value of social CRM comes from the fact that you are able to change how you do business while improving customer experience. How? Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with…
-
Why Customer Loyalty Schemes Won’t Work
The adoption of customer loyalty schemes was one of the biggest trends in retail, restaurants and airlines for a while until recently. Experts have discovered that, more and more of these customer loyalty schemes are failing to bring results to users , raising questions on whether they’re worth the sweat, or not. Truth is, whilst…
